Shipping policy
Shipping Policy
Operated by M&V Euro Commerce B.V. (Netherlands)
Last updated: 19 October 2026
1. Where we ship
We ship to the countries listed in section 2. Orders are prepared and dispatched from our fulfilment partner's facility in Barcelona, Spain. We do not ship to Malta, Cyprus, or to any country not listed below.
2. Shipping costs
Shipping is a flat rate per zone. It does not depend on the weight of your order or on the order value, and we do not offer free shipping. The exact cost is always shown at checkout before you pay, and no handling or packaging fees are added on top.
| Spain | €5.95 |
| Portugal | €7.95 |
| Zone 1 — Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Sweden | €12.95 |
| Zone 2 — Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia | €17.95 |
| United Kingdom | €19.95 |
| Norway and Switzerland | €24.95 |
3. Delivery times
| Spain, Portugal | 1–3 business days |
| Zone 1 | 3–5 business days |
| Zone 2 | 4–7 business days |
| United Kingdom | 4–7 business days |
| Norway, Switzerland | 5–8 business days |
These times count from dispatch, exclude weekends and public holidays, and are estimates based on our carriers' performance, not guarantees.
4. Order processing
Most orders leave our facility within 1–3 business days. Some items are sourced directly from the manufacturer and may need up to 5 business days before dispatch; if your order is affected we will email you with the expected date.
5. Tracking
You receive a tracking link by email as soon as your parcel is handed to the carrier. If you have not received it within 3 business days of your order, contact us and we will locate it.
6. Customs and import charges
For destinations outside the European Union — the United Kingdom, Norway and Switzerland — import VAT and customs duties may apply. These charges are set by your country's customs authority and are the customer's responsibility; they are not collected by us and are not included in the price you pay at checkout. We declare the full order value on customs documents.
7. Split shipments
Items in the same order may be dispatched from different warehouses and therefore arrive separately, on different days. The total shipping cost is always the one shown at checkout before payment.
8. Delays
If a parcel is delayed beyond the estimate, contact us and we will open an investigation with the carrier. If we cannot deliver within 30 days of your order, you may cancel it and receive a full refund.
9. Legal entity
M&V Euro Commerce B.V.
Posthoornstraat 11, 3011 WD Rotterdam, Netherlands
KvK 99544733 · VAT NL869033967B01 (OSS registered)
Email: [email protected]
Phone: +31 10 890 6612 · Monday–Friday, 09:00–17:00 CET